Jonathan Donaldson <p class="marker">If you are having system issues, please read below:</p> <p>Have you looked at the <a href="/pages/faq">FAQ</a>? Most common issues and their solution can be found there.</p> <p>For feature requests, please E-mail Support at <a href="mailto:support@column3.net">support@column3.net</a> and we will respond within 1 business day.</p> <p>For any issues you are having with the dialer, not covered in the <a href="/pages/faq">FAQ</a>, please contact us by phone or email below. We are available during North American dialing hours (8:30AM EST - 9:00PM PST).</p> <p><strong>Main Phone:</strong> 888-500-8638 (Hit 2 for Support)</p> <p class="small-spacer"><strong>E-mail (Support):</strong> <a href="mailto:support@column3.net">support@column3.net</a></p> <p><strong>Please have the following information available when you call, or include it in the email:</strong> <ul> <li>Agent ID</li> <li>Connection type (Cable/DSL/T1/etc)</li> <li>Router or Firewall brand and type</li> <li>Softphone used</li> <li>Browser used</li> <li>Description of the problem</li> </ul> </p> <h4>We will get you running smoothly!</h4> <p class="small clear center">&copy; Column3, LLC. All rights reserved.<br /> </p> 2009-06-13T12:17:56-04:00 support 3354062 2009-06-13T12:17:56-04:00 321672 2009-06-14T22:09:43-04:00 <notextile> <p class="marker">If you are having system issues, please read below:</p> <p>Have you looked at the <a href="/pages/faq">FAQ</a>? Most common issues and their solution can be found there.</p> <p>For feature requests, please E-mail Support at <a href="mailto:support@column3.net">support@column3.net</a> and we will respond within 1 business day.</p> <p>For any issues you are having with the dialer, not covered in the <a href="/pages/faq">FAQ</a>, please contact us by phone or email below. We are available during North American dialing hours (8:30AM EST - 9:00PM PST).</p> <p><strong>Main Phone:</strong> 888-500-8638 (Hit 2 for Support)</p> <p class="small-spacer"><strong>E-mail (Support):</strong> <a href="mailto:support@column3.net">support@column3.net</a></p> <p><strong>Please have the following information available when you call, or include it in the email:</strong> <ul> <li>Agent ID</li> <li>Connection type (Cable/DSL/T1/etc)</li> <li>Router or Firewall brand and type</li> <li>Softphone used</li> <li>Browser used</li> <li>Description of the problem</li> </ul> </p> <h4>We will get you running smoothly!</h4> <p class="small clear center">&copy; Column3, LLC. All rights reserved.<br /> </p> </notextile>